{"id":374,"date":"2021-04-11T14:39:21","date_gmt":"2021-04-11T11:39:21","guid":{"rendered":"https:\/\/www.deteksmoda.com.tr\/tr\/?p=374"},"modified":"2023-11-03T10:18:08","modified_gmt":"2023-11-03T07:18:08","slug":"ic-dis-sikayet-proseduru","status":"publish","type":"post","link":"https:\/\/deteksmoda.com.tr\/tr\/ic-dis-sikayet-proseduru\/","title":{"rendered":"\u0130\u00c7-DI\u015e \u015e\u0130KAYET PROSED\u00dcR\u00dc"},"content":{"rendered":"<p><strong><u>Politikam\u0131z:<\/u><\/strong><\/p>\n<p>\u00c7al\u0131\u015fanlar, m\u00fc\u015fteriler ve i\u015f ortaklar\u0131 istek, \u00f6neri ve \u015fikayetlerini i\u015f\u00e7i temsilcileri vas\u0131tas\u0131yla, \u015fikayet ve \u00f6neri kutular\u0131 ile, d\u0131\u015f ileti\u015fim kanallar\u0131n\u0131 ya da a\u00e7\u0131k kap\u0131 politikas\u0131n\u0131 kullanarak firmam\u0131z y\u00f6netimine bildirmekte \u00f6zg\u00fcrd\u00fcrler. Bu konular\u0131n \u00e7\u00f6z\u00fcmleri y\u00f6netim taraf\u0131ndan analiz edilerek sonu\u00e7land\u0131r\u0131lmaktad\u0131r.<\/p>\n<p><strong><u>\u0130\u00e7 \u015fikayet mekanizmas\u0131;<\/u><\/strong><\/p>\n<p>\u015eikayet ve dileklerini firmam\u0131za iletmek isteyen \u00e7al\u0131\u015fanlar yaz\u0131lar\u0131n\u0131 dilek ve \u015fikayet kutusuna atabilirler ya da i\u015f\u00e7i temsilcisi ile g\u00f6r\u00fc\u015febilirler. Bu kutular her ay \u00fcst y\u00f6netim temsilcisi ve \u00e7al\u0131\u015fan temsilcileri taraf\u0131ndan kontrol edilir ve de\u011ferlendirilir. \u015eikayet\/dilekler b\u00fct\u00fcn \u00e7al\u0131\u015fanlar\u0131 ilgilendiriyorsa sonu\u00e7 ve kararlar duyuru panolar\u0131na as\u0131l\u0131r. E\u011fer ki\u015fisel bir dilek\/\u015fikayet s\u00f6z konusu ise \u00e7al\u0131\u015fan\u0131n yaz\u0131l\u0131 dilek\u00e7esinde ismini belirtir ve de\u011ferlendirme sonucu y\u00f6netim taraf\u0131ndan yaz\u0131l\u0131 olarak i\u015f\u00e7iye iletilir.<\/p>\n<p><strong><u>D\u0131\u015f \u015fikayet mekanizmas\u0131;<\/u><\/strong><\/p>\n<p>\u0130leti\u015fimde bulundu\u011fumuz t\u00fcm firmalar (m\u00fc\u015fteriler ve t\u00fcm tedarik zinciri) ayr\u0131ca kom\u015fular\u0131m\u0131z ve firmam\u0131z ile gerek i\u015fleyi\u015f gerekse co\u011frafi konum nedeniyle ileti\u015fimde bulunan herkes, firmam\u0131z\u0131n telefon numaras\u0131 veya internet sayfam\u0131z ( <a href=\"http:\/\/www.deteksmoda.com.tr\/\">www.deteksmoda.com.tr<\/a>) \u00fczerinden \u015fikayet ve \u00f6nerilerini bize ula\u015ft\u0131rabilirler. Ayr\u0131ca fabrika ziyaretleri, m\u00fc\u015fterilerin ve tedarik zincirinin ileti\u015fimde oldu\u011fu personel e-mailleri, m\u00fc\u015fterilerin ve tedarik zincirinin ileti\u015fimde oldu\u011fu personel telefon hatlar\u0131 ile \u015fikayet ve \u00f6nerilerini bize \u00a0\u00a0\u00a0ula\u015ft\u0131rabilirler.<\/p>\n<p><strong><u>A\u00e7\u0131k Kap\u0131 politikas\u0131;<\/u><\/strong><\/p>\n<p>A\u00e7\u0131k kap\u0131 politikas\u0131; \u00e7al\u0131\u015fanlar\u0131n kendi y\u00f6neticilerinin veya y\u00f6netimdeki di\u011fer ki\u015filerin odalar\u0131na kendileri ile ilgili herhangi bir konuda g\u00f6r\u00fc\u015fmek \u00fczere girebileceklerini bildiren bir politikad\u0131r. Firma \u00e7al\u0131\u015fanlar\u0131m\u0131z her konuda \u00f6neri, istek ve \u015fikayetlerini, sorunlar\u0131n\u0131 yetkili ki\u015filere ya da y\u00f6netime kendileri iletebilirler. Y\u00f6netim dinledi\u011fi \u00e7al\u0131\u015fan\u0131n \u015fefi ve b\u00f6l\u00fcm\u00fcn i\u015f\u00e7i temsilcisi ile konu hakk\u0131nda g\u00f6r\u00fc\u015f\u00fcp sonu\u00e7land\u0131r\u0131r.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Politikam\u0131z: \u00c7al\u0131\u015fanlar, m\u00fc\u015fteriler ve i\u015f ortaklar\u0131 istek, \u00f6neri ve \u015fikayetlerini i\u015f\u00e7i temsilcileri vas\u0131tas\u0131yla, \u015fikayet ve \u00f6neri kutular\u0131 ile, d\u0131\u015f ileti\u015fim kanallar\u0131n\u0131 ya da a\u00e7\u0131k kap\u0131 politikas\u0131n\u0131 kullanarak firmam\u0131z y\u00f6netimine bildirmekte \u00f6zg\u00fcrd\u00fcrler. Bu konular\u0131n \u00e7\u00f6z\u00fcmleri y\u00f6netim taraf\u0131ndan analiz edilerek sonu\u00e7land\u0131r\u0131lmaktad\u0131r. \u0130\u00e7 \u015fikayet mekanizmas\u0131; \u015eikayet ve dileklerini firmam\u0131za iletmek isteyen \u00e7al\u0131\u015fanlar yaz\u0131lar\u0131n\u0131 dilek ve \u015fikayet kutusuna atabilirler &#8230; <a title=\"\u0130\u00c7-DI\u015e \u015e\u0130KAYET PROSED\u00dcR\u00dc\" class=\"read-more\" href=\"https:\/\/deteksmoda.com.tr\/tr\/ic-dis-sikayet-proseduru\/\" aria-label=\"Read more about \u0130\u00c7-DI\u015e \u015e\u0130KAYET PROSED\u00dcR\u00dc\">Devam\u0131n\u0131 oku<\/a><\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[1],"tags":[],"class_list":["post-374","post","type-post","status-publish","format-standard","hentry","category-politika-presedur"],"_links":{"self":[{"href":"https:\/\/deteksmoda.com.tr\/tr\/wp-json\/wp\/v2\/posts\/374","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/deteksmoda.com.tr\/tr\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/deteksmoda.com.tr\/tr\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/deteksmoda.com.tr\/tr\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/deteksmoda.com.tr\/tr\/wp-json\/wp\/v2\/comments?post=374"}],"version-history":[{"count":1,"href":"https:\/\/deteksmoda.com.tr\/tr\/wp-json\/wp\/v2\/posts\/374\/revisions"}],"predecessor-version":[{"id":375,"href":"https:\/\/deteksmoda.com.tr\/tr\/wp-json\/wp\/v2\/posts\/374\/revisions\/375"}],"wp:attachment":[{"href":"https:\/\/deteksmoda.com.tr\/tr\/wp-json\/wp\/v2\/media?parent=374"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/deteksmoda.com.tr\/tr\/wp-json\/wp\/v2\/categories?post=374"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/deteksmoda.com.tr\/tr\/wp-json\/wp\/v2\/tags?post=374"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}